MoenMedic Services

Shipping

How long does it take to get my order?

Once an order is placed, our team will carefully collect your MoenMedic from the clouds and package it with love, so please allow up to 48 hours for our team to pick and pack your order. Your MoenMedic will then gently be sent via our shipping suppliers, below is the estimated time each country takes to deliver during this period:

NORTH AMERICA:
United States: 8-10 business days
Canada: 9-12 business days(Expedited Shipping: 5-8 Business Days)

OCEANIA:
Australia, New Zealand: 10-12 business days(Expedited Shipping: 5-7 Business Days)

EUROPE:
United Kingdom: 9-12 business days (Expedited Shipping: 5-8 Business Days)
Germany, France, Italy, Spain: 8-10 business days (Expedited Shipping: 5-8 Business Days)


Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 8-10 business days
Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7-12 business days

ASIA:
Singapore, Malaysia: 5-6 business days
Japan, Thailand, Vietnam, Philippines: 5-8 business days
Hongkong, Taiwan: 3-4 business days

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

How much is shipping?

We offer free and fast worldwide shipping. If you want to get your order even faster, we also provide Expedited Shipping option for US $19.99.

I just placed an order and I need to change it.

If you need to change an order that you just placed through our website, you need to email sales@moenmedic.com immediately with your changes.

Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.

We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or reroute them once they are shipped.

Returns

What is the MoenMedic return policy?

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

What do I do if I need to return something?

Email our friendly customer service team to sales@moenmedic.com, and we'll provide you with instructions for returning your items. Easy as that!

When will I receive the refunded money?

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Payments

What information do I need to check out?

Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept most commonly used credit cards such as PayPal、 Visa、MasterCard, and will prioritize applicable payment methods based on your location.

How do I add a payment method?

To pay with a credit or debit card, simply fill in the required card information at checkout.

To pay with PayPal, click the "Pay with PayPal" button in checkout and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to www.moenmedic.com to review and place your order.

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Talk to A Human

Our team will promptly respond to any inquiries you may have.